In addition to our online store, orders are accepted by phone during business hours from 8:00 AM to 5:00 PM PST, Monday through Thursday, except major holidays. Contact information is as follows:
All-Pro Off Road
5356 E. Pine Avenue
Fresno, Ca 93727
Phone: (951) 658-7077
Fax: (559) 251-1706
Email: firstname.lastname@example.org or for Paypal send to email@example.com
Most orders are shipped via UPS, which is normally the most reliable and least expensive method of shipment. UPS offers ground service, plus next day (red label) and second day (blue label) service in the continental USA. Please make sure we have your correct street address (no P.O. boxes) and zip code to eliminate delays or undeliverable merchandise.
*Our website provides real time shipping quotes with UPS and USPS via a live gateway. On a rare occasion’s there may be a communication error on the shipping quote or no returned rate. You still have the ability to checkout with your order, We do however will need to contact you with the correct shipping price and receive payment prior to shipping your order.
DOMESTIC GROUND SHIPPING TIMES
Most orders that are in stock and not special order or drop ship items ship from Southern California. While some small shipments may ship USPS Priority Flat Rate, Majority of our orders ship via UPS Ground unless a upgraded shipping option is selected or it’s a freight order.Flat rate quotes are for continental US and AK & HI orders will be given a phone quote in addition to the standard flat rate charge that is placed online.
The ship dates on the included map are in transit business days. Pick up date, weekends, holidays, are not travel times. These times are also not guaranteed and may also be impacted by weather or other events. These times are also not times from when the order was placed, Shop lead times are different from In-Transit shipping times.
If you have any further questions on lead or In-Transit time feel free to call or email us and we can give you a quote.
If UPS is not available in your country, we can also ship via USPS on select items, although this method typically takes longer. Also, please allow additional time for customs clearance, when applicable. You may arrange your own freight service, however, we do charge a handling/ packaging fee on all orders.
METHOD OF PAYMENT
We accept Visa, MasterCard, Discover, AMEX, Paypal, and Money Orders or Cashier’s Checks, in US funds only. All orders must be paid in full prior to shipment. We do not offer open accounts or CODs.
*Due to the nature of our products being made to order / special order we require 100% deposit to be collected at time of order via online or by phone.
RETURNS AND EXCHANGES
Permission must be obtained prior to returning or exchanging merchandise. Please do not order parts that you do not intend to keep. All-Pro charges a 20% restocking fee for all returned orders that were correctly shipped by us. No cash refunds, store credit only. Exchanges or credits will not be allowed later than 30 days after purchase. Installed or modified parts cannot be returned or exchanged. No refunds for shipping costs. There are no exceptions. The customer is responsible for return shipping costs on returns or exchanges. All-Pro will not pay return shipping costs for returns or exchanges.
*Please note: Special order / Made to order items ( Bumpers with hoops or any configuration that is not Bare, Powder Coated items, Items not currently in stock) Are Not Returnable and are Final Sale.
All parts are warranted to be free from defects in materials and workmanship prior to installation. Any alteration, improper use, or modification will void this warranty. This warranty is extended by All-Pro to the original purchaser. This warranty is effective for 90 days from the date of purchase. Any description of the goods is for sole purpose of identifying them, is not a part of the bargain, and does not constitute a warranty that the goods will conform to that description. Any sample, model or advertised item is for illustrative purposes only, is not part of the basis for the bargain, and is not to be construed as a warranty that the good will conform to the sample, model, or advertised item. No affirmation of fact or promise made by All-Pro, will constitute a warranty that the goods will conform to the affirmation or promise.
Purchasers and users of our products are responsible for determining the applicability of a product to their specific application. In the event of a defect, malfunction, or failure to conform with this warranty, then All-Pro will repair or replace the goods without charge within 30 days of receipt of goods. If All-Pro is unable to replace and/or repair the goods or is All-Pro, in its sole discretion, determines that neither is commercially practicable or cannot be made within 30 days of receipt of the goods, All-Pro will refund the purchase price. The purchaser is responsible for installation and removal of all parts, freight or shipping costs, and incidental or consequential damages.
All-Pro Off Road reserves the right to change the design, materials, specifications and suppliers of any product we offer without incurring any liability or obligation to our customers, or to the suppliers of any such product.
All-Pro Off Road reserves the right to change pricing and availability at any time without notice. We make every effort to present accurate information to our customers, however, we do not accept responsibility for any misprints, misunderstandings, or typographical errors, whether in general content or pricing. If you find anything which appears to be misleading, please bring it to our attention. We always appreciate comments and suggestions. We make every effort to ensure you receive the correct shipping quotes on your order. If there is a error in your shipping quote online we reserve the right to contact you with the correct rate prior to shipment.
PRODUCT WARNING/LIABILITY DISCLAIMER
Aftermarket accessories are intended to modify and/or prepare a vehicle for uses which exceed conditions anticipated by the vehicle manufacturer. These uses include high performance demands and negotiation of rough terrain. These conditions have extreme variance and cannot be controlled by the vehicle manufacturer or aftermarket accessory manufacturer. Therefore, the safe control of your vehicle is entirely your responsibility. Do not purchase parts from All-Pro Off Road unless you are willing to accept this responsibility. Do not install any All-Pro part that you do not feel competent at installing without causing present or future injury to yourself or others; consult a professional installer.
All parts sold by All-Pro Off Road are for off road racing use only and are not intended for use on the street. Modification of your vehicle to enhance performance with the parts sold by All-Pro Off Road can result is dangerous situations that may result in bodily harm. The buyer hereby assumes all risks associated with any such modifications. All-Pro Off Road will not accept responsibility for personal injury or property damage arising from the failure of any parts manufactured or sold by All-Pro Off Road.
All orders are carefully packaged, however, mishandling by the carrier can result in damage. The carrier has the responsibility for the shipment from the time it leaves our warehouse until it is delivered to you. Therefore, all claims for lost or damaged goods should be reported to the carrier. However, please contact us if you require assistance in making a claim.